Terms & Conditions

These Terms and Conditions (“Terms”) form the basis of the contract between Blueflow Heating, Cooling & Renewables (“we”, “us”, “Blueflow”, or “the Company”) and you (the “Customer”). Blueflow is a trading name of Granshaw and sons limited

By accepting a quotation, signing an agreement, paying a deposit, or allowing us to commence work, you agree to these Terms. They constitute the entire agreement together with the quotation/proposal. No other terms apply unless agreed in writing by a director of the Company.

Important: These Terms comply with the Consumer Rights Act 2015 (CRA 2015). We cannot exclude your statutory rights (e.g., services performed with reasonable care and skill, goods of satisfactory quality). Any unfair terms are not binding.

1. Definitions

• Services: Heating, cooling, plumbing, renewables (e.g., air/ground source heat pumps, solar thermal/PV), design, supply, installation, maintenance, repair.

• Goods: Products we supply (boilers, heat pumps, cylinders, controls, etc.).

• Quotation: Our written estimate, valid for 30 days unless stated.

• Contract: Quotation + these Terms.

• Site: Your property where work occurs.

• Existing Systems: Any pre-existing heating, cooling, plumbing, electrical, or renewable components, pipework, radiators, emitters, ductwork, controls, wiring, boilers, cylinders, or other elements not supplied and installed by us under this Contract.

2. Quotations and Scope

Quotations are based on information you provide and our site survey (if conducted). We reserve the right to revise the quotation if site conditions differ materially (e.g., hidden defects, access issues, asbestos, or non-compliance with regulations).

Exclusions (unless specifically quoted and agreed in writing):

• Removal or disposal of hazardous materials (asbestos survey and removal is your responsibility).

• Major structural alterations, extensive electrical upgrades, scaffolding beyond standard, re-decoration, or making good beyond reasonable reinstatement.

• Obtaining permissions, consents, planning permission, landlord approval, or DNO notifications (your responsibility, including associated costs).

• Compatibility guarantees with your Existing Systems.

We will perform the Services with reasonable care and skill in accordance with relevant standards (e.g., Gas Safe, MCS, Building Regulations).

3. Existing Systems – No Responsibility

We do not inspect, guarantee, or take responsibility for the condition, performance, functionality, compatibility, or suitability of any Existing Systems.

• You acknowledge that connecting new Goods to Existing Systems may reveal pre-existing faults (e.g., leaks, blockages, corrosion, inadequate sizing, poor insulation, or incompatible components).

• We are not liable for any issues, failures, leaks, damage, or additional costs arising from Existing Systems, including but not limited to pipework, radiators, valves, pumps, wiring, controls, ductwork, or cylinders.

• If faults in Existing Systems are discovered during our works, we will notify you. Any remedial work required will be quoted separately and is entirely your responsibility and cost.

• Our warranty and guarantees apply only to the new Goods supplied by us and our workmanship on the installation. They do not extend to Existing Systems or issues caused by them.

• We are not responsible for the performance of the overall system where Existing Systems remain in place. Any performance estimates relate only to the new equipment under design conditions.

Specific Notes:

• Pipework and radiators: We are not responsible for leaks or defects in pre-existing pipework, radiators, or emitters that remain in the system before, during, or after installation.

• Electrical and gas supplies: We assume existing supplies are adequate and compliant; any upgrades or repairs required are your responsibility.

• Flushing/power flushing: Unless specifically quoted as a full system flush, we provide no guarantee on the condition of Existing Systems after any partial cleaning.

You must disclose any known issues with Existing Systems prior to work commencing. Failure to do so may void aspects of our obligations or result in additional charges.

4. Customer Obligations

You must:

• Provide accurate information, safe and clear access to the Site, and protect valuables/furniture (we take reasonable care but are not liable for pre-existing damage or if items must be moved).

• Obtain all necessary consents and permissions before work starts.

• Ensure the Site and Existing Systems comply with current regulations.

• Not interfere with the works or installed systems without our approval.

• Maintain the full system (new and existing) per manufacturer guidelines, including annual servicing by us or an approved competent engineer, to keep warranties valid.

Failure to comply may cause delays, extra charges, void warranties, or termination of the Contract.

5. Pricing, Payment & Variations

• Deposits: Typically 30-50% (or as quoted) upon acceptance. Non-refundable except as per statutory cooling-off rights.

• Payment Schedule: Balance due on completion or substantial completion. Service/repair work due on the day (COD).

• Variations/Extras (including work arising from Existing Systems): Charged at our prevailing rates or as quoted in writing. We will seek your agreement before proceeding.

• Late Payment: Statutory interest (8% above Bank of England base rate) plus recovery costs. We may suspend works.

• Title and Risk: Risk passes on delivery; title remains with us until full payment.

6. Timelines and Delays

All timelines are estimates. We are not liable for delays caused by weather, supplier issues, third parties, force majeure, or issues with Existing Systems.

7. Warranties and Guarantees

• Workmanship: 1 year against defects in our installation (subject to proper maintenance).

• Goods: Manufacturer warranties apply (we pass these on where assignable). You must register products promptly.

• Performance (Renewables/Heat Pumps): Estimates are indicative only, based on survey data. No guarantee of exact output or savings due to property variables, usage, insulation, weather, or Existing Systems.

Exclusions:

• Normal wear and tear, misuse, neglect, third-party damage, or issues caused by Existing Systems.

• Consumables, filters, or failure to maintain.

• Pre-existing defects or incompatibility.

Your statutory rights under the CRA 2015 remain unaffected.

8. Cancellation and Termination

• Cooling-Off Period (where applicable under Consumer Contracts Regulations): 14 days. Full refund if no work started.

• Post-cooling off or after work commences: We may retain amounts for costs incurred (materials, labour, restocking).

• We may terminate or suspend for breach, safety reasons, or unresolved issues with Existing Systems.

9. Liability

• Our total liability under the Contract is limited to the value paid by you (or the relevant part).

• We are not liable for indirect or consequential losses (e.g., loss of profit, alternative heating costs, business interruption, damage from leaks in Existing Systems) except as required by law.

• Nothing in these Terms excludes liability for death/personal injury caused by our negligence, fraud, or other non-excludable liabilities.

• We maintain appropriate insurance; certificates available on request.

10. Health & Safety, Subcontracting, IP

• We comply with health and safety regulations. You must ensure Site safety.

• We may subcontract parts of the work (remaining responsible for standards).

• Designs, drawings, and intellectual property remain ours.

11. Complaints, Disputes, Governing Law

• Raise any issues promptly in writing. We follow a formal complaints process aligned with relevant trade bodies (Gas Safe, MCS, RECC where applicable).

• English law governs. Exclusive jurisdiction: Courts of England and Wales.

12. Data Protection & General Provisions

• Data processed per UK GDPR and our Privacy Policy.

• Force Majeure: No liability for events beyond reasonable control.

• Severability: If any provision is invalid, the remainder stays in effect.

• Assignment: You may not assign the Contract without our consent.

• Updates: These Terms may be updated; the version at Contract formation applies.

• Entire Agreement: No reliance on unconfirmed prior statements.

Acceptance: By proceeding with the Contract, you confirm you have read, understood, and agree to these Terms, including the provisions regarding Existing Systems. For renewable installations, independently verify grant eligibility (e.g., Boiler Upgrade Scheme) and performance expectations.